Services

Customer Success

We develop effective apps and tools to help purpose driven organisations.
But we know by exeperience that great performance requires more than great tools.
That is why we have developed a customer success program to help your teams get the highest possible return on our tools.
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EASY TO ADOPT

The Zummit app is very user friendly and intuitive so every employee is able to use the tool and contribute to the whole quickly.

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ADOPTION GUIDANCE BY EXPERTS

Dedicated experts will help you adopt Zummit. From preparation to roll-out and user training. We like to train your key users as much as possible in order to help you get to results with the smallest possible investment in guidance.

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Customer support

Our Customer Support Team is ready to handle your calls and answer any questions so you can work effectively and we can grow together..

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Community

Share your experience and learn from experts as you grow in building your Connected Company.

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GOVERNING YOUR ROI

Together we monitor your results in order to ensure your return on adopting Zummit.

From Discovery to Ever Better Performance

Here’s an idea on the journey our customers make with us.
  • You start with assessing your needs and the business potential of improving Connectedness. This holds Connectedness between Employees and 1. Customers/Partners, 2. Purpose and Ambitions, 3. Fellow Employees. You  might run trial projects to better assess the impact of working with Zummit.
  • Then we start building strategy execution within your teams. We help your managers set team goals and discuss behavioural aspects. We help employees to set their short term contribution. We assist in futher building your culture through training in asking for, sharing and receiving feedback. In parallel we train the guides assigned by you to deploy our methods and app.

Now your teams have mastered setting and achieving goals, we will build responsiveness through consistently capturing signals your employees sense in their daily activity. We will help you adopt an effective process for

  • When the execution is building, we help employees actively look for signals that might influence company performance in the short or long term. Together we build simple and effective processes to share those signals through our app and ideate on them. We train your teams to run experiments. All in all, we help you build responsiveness with methods and our app.

capturing those signals and transforming them into business improvement through ideation and experiments.

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discovery

We assess your needs and the business potential of improving Connectedness between Employees and 1. Customers/Partners, 2. Purpose and Ambitions, 3. Fellow Employees. We  might run trial projects to better assess the impact of working with Zummit.

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execute

We start improving and alignment and execution of company goals. We connect and engage every single employee to the company purpose and ambitions through team and individual agreements on behaviour as well as results. We guide your teams in growing accoountability and effective teamwork in order to help you build a highly effective culture.

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anticipate

You track what’s cooking in your marketplace. You enable your employees to share their findings and insights and develop ideas for improvement. Define experiments to validate ideas and anticipate better and faster on changing needs.

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Build your Connected Company™, deliver great performance with engaged employees, achieve ambitions and anticipate on the changing needs over your customers.